Our returns and refunds policy aims to provide clarity and transparency to ensure customer satisfaction while maintaining efficiency in our processes. You may request a return or refund within 10 days of your purchase. After 10 days, we regret that we cannot process returns or refunds for any item.

To qualify for a return, items must be in unused, resalable condition, complete with the original packaging. Books and related products must not display any signs of wear or usage, such as bent pages, annotations, or damage.

Certain items are non-returnable, including but not limited to:

• Digital products, such as eBooks or downloadable content.
• Gift cards and vouchers.
• Clearance and sale items.

For health and safety reasons, we are unable to accept returns of perishable goods, intimate items, or products classified as hazardous materials.

Proof of purchase, such as a receipt or order confirmation, is mandatory for all return requests. Please do not send returns directly to the manufacturer or distributor unless otherwise instructed.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or card issuer’s policies.

Partial Refunds

In certain cases, only partial refunds may be granted. These include:

• Books with noticeable signs of use or wear.
• CDs, DVDs, or other media that have been opened.
• Items not returned in their original condition, missing parts, or damaged for reasons not caused by WWP.
• Items returned beyond the 10-day eligibility period.

Late or Missing Refunds

If you have not received your refund within the specified timeframe:

1. Recheck your bank account or card statement.
2. Contact your credit card company to confirm the status of the refund.
3. Consult your bank, as processing times may vary.

If you’ve completed these steps and still haven’t received your refund, please contact our support team at contact@wwpublishing.com for further assistance.

Defective or Damaged Items

We are happy to exchange items if they are defective, damaged, or incorrect upon arrival. To initiate an exchange, please contact our support team within 10 days of receiving the product. Include details of the issue along with a photograph of the defective or damaged item for verification.

If approved, you may return the item to our specified address. Upon receipt and inspection of the returned item, we will send a replacement at no additional cost.

Exchange for the Same Item

Exchanges are only applicable for the exact item originally purchased. If the requested item is no longer in stock, you may choose between a refund or store credit equal to the item’s original purchase price.

Conditions for Exchange

• Items must be returned in their original packaging, including all accompanying materials or inserts.
• The product must not show any signs of use beyond the defect or damage reported.

Returns for Gift Purchases

If an item was purchased as a gift and shipped directly to you, you may return it for store credit equal to the value of the item. Once the returned item is received and approved, a gift card will be issued to you via email or physical mail, depending on your preference.

If the item was not marked as a gift during purchase, or the gift giver had the order shipped to themselves to later give to you, we will issue the refund to the original purchaser. They will be notified of the return process and refund details.

Gift Receipts

To process a gift return, proof of purchase or a gift receipt must be provided. Gift returns must meet all other conditions outlined in our returns and refunds policy, including eligibility within the 10-day return window.

How to Return an Item

To return a product, please ship it to the following address: World Window Publishing, House 2610, Road 1042, Block 1210, Hamad town, Kingdom of Bahrain

When sending your return, ensure the following:

• Items are securely packaged to prevent damage during transit.
• A copy of your proof of purchase or order confirmation is included.
• You have selected a reliable shipping service with tracking capabilities for your package.

Return Shipping Costs

• You are responsible for the shipping costs associated with returning your item.
• Shipping costs are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund.

Shipping Insurance

For high-value items, we recommend purchasing shipping insurance or using a trackable shipping service to ensure safe delivery. WWP cannot guarantee the receipt of your returned item if it is lost or damaged during transit.

Exchange Shipping

For approved exchanges, WWP will cover the cost of shipping the replacement item to you.

If you have any questions or concerns regarding your return, refund, or exchange, our support team is here to assist you. Please feel free to reach out via:

• Email: contact@wwpublishing.com
• Phone: +973 39607724 / +973 36802244

For faster assistance, include the following information in your communication:

1. Order number or proof of purchase.
2. Details of the item(s) in question.
3. A brief description of the issue or reason for return.

We strive to respond to all inquiries within 48 hours during regular business days.

7

World Window Publishing reserves the right to:

Request Removal of Links:

At any time and at our sole discretion, we may request that you remove all links or any specific link to our website. You agree to comply promptly with such requests without prior notice or explanation.

Amend These Terms:

We reserve the right to amend these Terms and Conditions and our linking policy at any time. Continued linking to or use of our website following any changes to these terms constitutes your agreement to the updated terms.

Evaluate and Revoke Permissions:

We may evaluate and revoke previously granted permissions for hyperlinking, framing, or other integrations that no longer align with our policies, reputation, or business objectives.

Set Conditions for Linking:

We reserve the right to establish new guidelines or criteria for linking to our website and to deny or revoke permissions if these conditions are not met.

By continuing to link to our website, you agree to be bound by these Terms and Conditions and to promptly comply with any revisions or additional requirements that may arise.

If you find any link on our website that is offensive, inappropriate, or otherwise objectionable, you are encouraged to contact us and report the issue. We will review such requests promptly and consider removing the link, but we are not obligated to do so or to respond directly to you regarding our decision.

We strive to ensure the accuracy and reliability of all content and links on our website. However, we do not guarantee that:

1. The information provided is complete, accurate, or up to date.
2. The website and its links will remain available at all times.
3. Linked content or third-party websites are free from errors or inaccuracies.

While we make reasonable efforts to maintain the quality and integrity of our platform, World Window Publishing cannot be held responsible for the content or functionality of external websites linked to or from our platform.

To the fullest extent permitted by applicable law, World Window Publishing disclaims all representations, warranties, and conditions relating to our website and its use. This includes but is not limited to:

• No Guarantees of Accuracy: We do not guarantee the completeness, accuracy, or timeliness of the information provided on our website.
• No Warranty of Availability: We make no promises regarding the continuous availability or functionality of the website or any of its features.
• Exclusion of Liability: We will not be held liable for any damages or losses arising from your use of our website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury caused by negligence.
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• Limit any liabilities in ways not permitted under applicable law.
• Exclude any liabilities that cannot legally be excluded under applicable law.

The limitations and exclusions set forth in this disclaimer:

• Are subject to applicable law.
• Govern all liabilities arising under the disclaimer, whether in contract, tort, or otherwise.

As long as the website is provided free of charge, World Window Publishing will not be liable for any loss or damage of any nature arising from your use of the platform.

By continuing to access and use the World Window Publishing website, you agree to abide by these Terms and Conditions in their entirety. It is your responsibility to review these terms periodically for updates or changes, as your continued use of the website signifies your acceptance of the revised terms.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain in full force and effect.

For any questions or concerns regarding these Terms and Conditions, or if you require clarification about any aspect of your interaction with our platform, please contact us at:

Email: contact@wwpublishing.com
Mailing Address: House 2610, Road 1042, Block 1210, Hamad town, Kingdom of Bahrain

Thank you for choosing World Window Publishing as your preferred platform for discovering books, magazines, and more.